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Privacy & Policy

Payment 
Agreement & Terms 

Flat fee & Hourly Rates:

 

Georges Moving Cleaning Company offers flat rate fee and hourly rates for local and long-distance moving services. The rate depends on the service and additional fees are applied for truck rentals, number of movers needed, mileage and additional moving supplies, there are no travel charges or charge for stairs or long walks. The hourly rate begins once the movers arrive at the pickup location and ends once the movers do a final walk through and sign the receipt. There is one-hour minimum Monday – Saturday and a two-hour minimum on Sunday. After the minimum hours are reached the customer is then charged in 15-minute increments. All rates include insurance, pads, shrink wrap and dollies. Movers can provide minor assembly and disassembly at their discretion.

Our hourly rate does include the truck rentals additional fee based off of size of truck and availability. Customer can provide their own truck and pay the hourly labor fee.

3 movers are required for severe weather conditions, apartment located on the second floor and up, three or more bedrooms and any moves that require a 20-foot truck. This information must be provided when scheduling. Customers who do not provide this information before hand will still be charge for three movers whether or not we can provide the third movers.

Movers Arrival:

 

Owner or movers will text or call when they are 15 minutes away. If the customer does not receive a call, they can call the office or email to receive an eta on the mover’s arrival. There can be short delays due to traffic. The movers will call the customers preferred contact number on the day of the move. If the customer doesn’t respond with two attempted calls, they will call the office, the customer has 20 minutes from the scheduled arrival time to contact the office if the office is not contacted within 20 minutes of the scheduled arrival the move will be cancelled and the customer will be charged a cancellation fee.

Scheduling Process:

 

If interested in receiving an estimate or scheduling moving services please contact us via our website contact number or email address. Once contacted we will ask for details regarding your move to provide you with an estimate. Must signed a contract agreement form to schedule your move. Moves are not scheduled until the contract agreement form is filled out completely and the scheduling confirmation is sent. Any item that not mention that part of a Flat Rate Agreement Fee many not be moved due to truck space. Contract agreement & email must provide an accurate inventory for a move precise estimate as well as to bring the proper truck and materials to fully accommodate the move. Georges Moving Cleaning Company is not responsible for any inventory not listed on the email.

Customer will receive an email or text 2-3 days before the move confirming the scheduled date and time All customers nee to confirm the moving details or risk cancellation of the move

 

Before the move the contract, agreement will have insurance information, payment agreement and details about the moving project or if you paying hourly or flat rate fee the move will not begin until the form is signed.

Moving Estimates:

All estimates are non-binding and based off the customer information form or face to face visit pictures and videos. We try to provide the most accurate estimate possible. Estimates may increase or decrease due to weather, additional inventory, long walks or other unplanned circumstances. Customer are required to pay for any additional time if it exceeds the estimate and my stop the move if it takes longer than budgeted. Georges Moving Cleaning Company is not responsible for items that cannot fit into the truck size provided due to inaccurate inventory.

Breaks and Rescheduled Moves:

 

Any breaks taken during the move will be deducted from the moving time be reflected on the receipt. The earliest arrival is 9 am and no moves are scheduled after 3 pm. Movers can work up to eight hours the movers have the right stop the move and reschedule the remaining of the move for a later date. Movers are not required to work past 11:00pm. Movers can take up to two 15 minutes breaks within an eight-hour work period. Customers who need to be rescheduled due to the eight hours’ time limit be required to pay for any applicable fees to complete their move.

Items we cannot move:

 

Upright piano’s

Flammable Material ex. Propane tanks, lighter fluid, gasoline  

Live Plants

Stand up Gun Shelves

Medications (if not properly boxed)

Specialty Items ex pool tables, hot tubes

Vehicles

Hoist furniture

Grand Father Clocks

Waterbeds (not broken down)

Shed

Exercise Equipment treadmills need to be broken down

Pets

Items we cannot disassemble

Exercise equipment

Cribs

Bunk Beds

Reclining chairs or sofa’s

Tow vehicles of any kind

Remove anything from off of walls ex. Pictures, mirrors

Provide TV installation or mounting

Hoist items of any kind

Unplug or disconnect appliances or anything from walls

Work on the roofs or balcony’s

 

Screw, plug in or place anything on the foundation of a home

Drive on lawns or grass areas without customer permission and a release of liability

We do not provide service for the following: Mold, infestations of any kind and foundation problems, unsafe work conditions due to weather or unclean working environment.

Tips to save time on your move:

 

Have all boxes packed and labeled?

Disassemble beds (Our movers can only reassemble furniture that wee disassemble)

Provide easy access to entrances and exits.

Reserve elevators for the day of move ahead of time. Provide appropriate parking at all locations and permits if needed.

Measure all furniture for an easy transition.

Take all items out of dresser, coffee tables, chest , china cabinet or any solid furniture.

Parking and Permits:

 

Customers are responsible to provide ample parking space and permits if necessary, on the day of the move. Any tickets or fees acquired during the move due to parking of the moving vehicle will be the responsibility of the customer and will be added to the final bill.

Payment:

 

Payments are to paid in full after the completion of the move regardless of damages or any discounts that will be provided. We accept cash and credit. Three is an additional 3.5 plus .15 cents processing fee for credit or debit card payments which is added to the total bill. Invoices can be sent on a case to case basis and a fee of 3.7% will be applied. Every customer will receive a detailed receipt after the move is complete.

Payment is calculated from the time the move arrives to the job until the completion of them move and the final paperwork is completed.

Damages:

 

Georges Moving Cleaning Company pays all damages direct. Any damages as a result of the move will be discussed at the time of the damage and will be noted in detail as well as photographed.  Customers will receive a check within 5-10 business day for .60 cents per pound for each damaged item or the item will be replaced at the discretion of the company. Customers are responsible to provide information on the damaged furniture such as receipts, make and model numbers to ensure accurate payment. If not information regarding the damage’s furniture is provided the damaged item will be priced out to a similar piece of furniture. Georges Moving Cleaning Company contract with third party vendors to repair any damages to a property such as scratches or holes as a result of the movers. Georges Moving Cleaning Company is not responsible for any damages found after the move is completed and the final paperwork is signed. The customer is responsible to do a complete walk through of the truck and check items for damages before the final paperwork is signed. All damages must be resolved within one week of the completed move. Any damages after this period will be deemed unsolvable and will no longer be the responsibility of Georges Moving Cleaning Company. To have a second party named as additionally insured or a copy of the COI can be provided at the request of the customer for a fee of $20 dollars. Insurance claims are at the discretion of Georges Moving Cleaning company. Georges Moving Cleaning Company has the right to make a claim or pay damages direct after reviewing the damages and cost.

Cargo Coverage:

 

During transit the loaded inventory will be covered between $15,000-$25,000 in the event of collision, fire, windstorm, and overturn of the truck.

Safety:

 

Georges Moving Cleaning Company takes safety very seriously. At this point the movers have the right to deny services if they feel their safety is at risk. Movers can deny services for some of the following reasons. Mold, infestations of any kind and foundation problems. During winter weather customers are required to shovel and salt the property entry ways for safe travel while moving. The movers do not provide any floor mats or floor coverings. Customers can purchase floor covering to protect floors and carpet from outside debris as long as they are not a slippery material.

In Home Estimates:

 

Georges Moving Cleaning Company offers in home estimates at a free assessment. All in home estimate are based on the items and truck size being provided. In home estimates are used to give the customer a better idea of the moving cost and based off of experience. Georges Moving Cleaning Company is not liable for any miscalculated estimates. If the customer declines the estimate the customer will be responsible to measure all furniture and entry spaces to ensure that all furniture can be moved in or out safely and efficiently. Georges Moving Cleaning Company is not responsible for any furniture that cannot fit through entry spaces and doorways due to incorrect measurements.

Release of Liability:

Release of liability may be required if the movers believe there is an item that cannot be transferred safety. The form can either be signed or the customer can move the item at their own discretion. Our moving specialist do not remove items off of walls, unplug or disconnect materials, electronics or appliances of any kind. All electronics will require a release of liability if they are not moved in their original box. The movers can deny transport of any item if the release is not signed. Customers with wood flooring can purchase padded material coverings for additional protection to the floors and carpet.

Work Environment Liability:

 

Georges Moving Cleaning Company will not be liable for damages as a result of sharp corners, tight spaces, standing pieces, irregular stairways crowded work space and weather conditions. Georges Moving Cleaning Company is not responsible for any floors or carpet damaged due to tracking outside debris into the home. Children and pets are to be out of the work area at all times!

Equipment Liability:

 

Georges Moving Cleaning Company used dollies and various other tools to move furniture in and out the home efficiently. Georges Moving Cleaning Company is not responsible for and damages to the flooring due to dollies and other equipment used to prep or move furniture. Georges Moving Cleaning Company is not responsible for any damages to drive ways, payments or grass if requested to pull truck on these areas. GMCC is not liable for customers who enter/ load items on the moving vehicle.

Customer Preparation:

 

All boxed fragile items must be listed appropriately. Georges Moving Cleaning Company is not responsible for any unmarked boxes containing glass or fragile items that re damaged due to unmarked boxes.

All refrigerators and washers must be emptied prior to mover’s arrival. Georges Moving Cleaning is not liable for any damaged items due to items being packed into trash bags. GMCC is not responsible for any damages due to unmarked boxes.

All refrigerators and washers must be emptied prior to mover’s arrival. Georges Moving Cleaning Company is not liable for any damaged items due to items being packed into trash bags. Georges Moving Cleaning Company is not responsible for any damages due to cover packed boxes or customer who help the movers load or unload the truck. Dressers file cabinets and desks remained filled and light paperwork.

Ikea Furniture:

Georges Moving Cleaning Company will not be responsible for idea furniture of any kind damaged during the move. Ikea furniture is made of very light weight and non-durable materials which are not suitable for moving and disassembling. Ikea furniture can be moved at the risk of the customer.

Truck information:

 

Georges Moving Cleaning Company charges a truck rental fee based on size, mileage and availability. Georges Moving Cleaning Company contracts it’s moving truck form U-Haul and our own truck. to provide customer with access to various truck sizes based on their moving needs.

 

Customers can provide their own moving trucks and are responsible for insurance, and returning the truck. Customers are responsible to provide a truck suitable to fit their moving needs.

Georges Moving Cleaning Company can drive a customer rental vehicle if the customer signs a release of liability and understands that Georges Moving Cleaning Company will not be responsible for any damages to the rental vehicle.

 

Loading/ Unloading Services:

 

Loading services can be requested for pods, storage and various other needs. With load only services customer is responsible to provide their own pads for the protection of the furniture. Shrink wrap can be provided and left on the furniture after the loading services.

Georges Moving Cleaning Company is not responsible for any damages found when unloading a truck that was previously packed. Any damages found due to improper packing of the truck will be discussed with the customer. The movers can deny unloading services if they feel the damages will be indistinguishable.

Interstate Moves:

 

All interstate moves are structured as a flat rate. All of our interstate moves include:

Truck Rental fees

Gas

Mileage

Tolls

Labor that needed for the job

Insurance

Moving equipment such as pads shrink wrap and dollies

Loading and unloading / minor assembly & disassembly is needed

Contractual agreement for both parties

 

Georges Moving Cleaning Company can provide a free in-home estimate. After we provide the in-home estimate if agreed we will send a detailed contractual agreement based off the services being provided. All agreement is binding.

 

All customers that required a 26 ft truck for their interstate move will have the option to get a smaller truck or trailer in addition to the 26 ft truck if all the items cannot fit. 26 ft truck is the largest size truck we have available. Customer will be responsible for any additional items that cannot fit in a 26 ft truck if they deny an additional truck or trailer to remove any left-over items.

All partial down payment is required for all interstate moves one week in advance with either cash, check, or credit. The balance of the move will be due after the completion of the move. Any customer who does not pay the down payment risks losing their scheduled moving date.

Georges Moving Cleaning Company does not truck share! All item is delivered on specified date.

Items can be stored on the truck

On case by case basis for a short period of time for an additional fee.

During time of delivery customers have the option to provide the movers with a key so they have access to unload upon arrival, make sure someone is at the drop off location to provide the movers entry or be charged a waiting fee of $100.00 per hour for the customer to arrive at the drop off location. These details will be discussed prior to the move.

Packing and unpacking services:

Packing services are priced based on hourly or flat rate fee cost of movers and packing material needed. Customer can provide their own packing materials or Georges Moving Cleaning Company can provide packing material at an additional cost based off the needs of the customers. Any packing materials provided by Georges Moving Cleaning Company and not used by the customer will be deducted off the final bill. A deposit may be requested to provide packing materials.

Cancellations/ Late Arrivals

Georges Moving Cleaning Company does not require a deposit to schedule so we ask for as much notice as possible for any cancellations. If there is more than one cancellation to any one moves a deposit may be requested to reschedule. Same day cancellations will result in a $50 cancellation fee. Customers can reschedule based on time and availability with as much notice given as possible. Georges Moving Cleaning Company may ask to reschedule a move with advanced notice in the event of severe weather conditions. Customers must let the office know immediately if they need a later or earlier arrival time. GMCC will try to accommodate last minute changes but it may not be guaranteed.

Afternoon Scheduled Moves:

Any customer scheduled after another move will receive a two-hour arrival window based off the completion of the first move. Movers will update the customer on the time frame of arrival. There can be delay of the time of arrival based off the circumstances of the first move. All customers scheduled in the afternoon must be prepared for an earlier or later arrival.

Delivery /Assembly Service:

Delivery and assembly serviced is a flat rate based on the items being delivered and mileage. Payment must be made in full upon scheduling delivery. Additional fees apply to additional services upon request. A delivery form must be signed after every completed delivery. Georges Moving Cleaning Company is not responsible for any deliveries after the paperwork is signed. The customer must check the delivery before signing the paperwork. All fragile deliveries must be listed as so before the delivery. All furniture that requires assembly must have detailed directions and all pieces before assembly can begin. Georges Moving Cleaning Company dose not assemble specialty items such as pool, tables, water beds, cribs or exercise equipment. Customer must look over all furniture after assembly is complete. Georges Moving Cleaning company is not liable after the final paperwork is completed.

Junk Removal Pricing:

 

Junk removal services is a flat rate fee based on amount to trash that will fill the trailer. Estimates include loading, dumping, recycle fees, and clean up. Payment is to be made the day of the scheduled services before the trailer is loaded.

Georges Moving Cleaning Company may request an estimate pictures, video chat or video that needs to be removed before providing an estimated cost. Customer may cancel up to one day in advance without incurring a cancellation fee of $50.00. A deposit may be required depending on the services being provided. We accept cash or credit as forms of payment with a 3.5 and .30 cents surcharge for credit card transactions.

Arrival / Additional Services Our Junk removal specialist call 15 minutes before scheduled arrival. Someone has to be at the residence during the entire duration of the services. Services are a flat rate fee but additional services or items may be added for an additional fee based on availability. Any hazardous waste or items contaminated with body fluids or infestations of any kind will not be removed.

Self-Services:

Scheduling: When scheduling the customer must provide a delivery date and time as well as pick up date and time. All requested self service days as well as add on’s must be paid in full in advance in additional to the deposit to schedule service. The customer responsible for the service and moving rental equipment must be present at the time of delivery. Customers who are not ready for drop off services at the scheduled pick up time will receive the first 20 minutes free and will be charged $45.00 for each additional hour thereafter. Hours for self-service delivery and removal is Monday-Saturday 7:00am to 5:00 pm Sunday closed. Any removals scheduled outside of these hours will incur an emergency fee of $150.00. Additional self service days may be requested depending on time and availably. Georges Moving Cleaning Company may deny additional days and all items will need to be removed from the trailer before the scheduled pick up. Customers that request and are granted additional days must pay for the additional days the time of the request. The additional days will not be deducted from the initial deposit.

 

Rental Moving Equipment:

All rental equipment including moving labor must be requested al least one day in advance to scheduled delivery. An order form with requested rental equipment will be posted in the trailer. All rental equipment must return within the trailer in the same condition it was given after the service is complete. Any damaged or un-returned equipment will be deducted from the initial deposit.

Customer damages:

Georges Moving Cleaning Company is not liable for any customer injuries, damaged, lost or stolen items when using self-services including overnight storage. Georges Moving Cleaning Company is not responsible for damages to curbs, driveways, lawns, parking spaces or any other grounds that result from the parked trailer. Georges Moving Cleaning Company will provide insurance to cover any damages during transit from pick up to drop off in the event of an accident.

 

Trailer/ Rental Moving Equipment Damages:

 

Customers will be responsible for the full value of the trailer and rental moving equipment if damaged, lost or stolen while in the customers possession. The customer is responsible for any damages that occur after the trailer and rental equipment is delivered to the property until the walk through is complete and the trailer is taken off of the property. Trailer and rental damages will be deducted from the initial deposit and any balance owed will be required within 5 days of the service. An invoice will be sent for the balance amount. Customer cannot remove the trailer under any circumstances. Previous damages to the trailer will be recorded to track any new damages incurred while in the customers possession. Customer have 24 hours s to make a written complaint via email that any new damages was not caused while in their possession. Any complaints sent after 24 hours of the pickup will not be reviewed. If within the 24-hour time frame the complaint will be reviewed but does not mean that the customer is not responsible for the damage. Georges Moving Cleaning Company will respond to the complaint within 24 hours regarding the fault of the damage. If fault is not found Georges Moving Cleaning Company will refund any money withheld from the initial deposit. If fault is found the customer will be responsible to pay the full value within 5 days of the written complaint.  Any damaged, lost or stolen item that are not reported upon pickup will be noted and a fee of $50.00 will be added to the total amount owed.

 

Trailer/ Rental Moving Equipment Damages:

 

Customers will be responsible for the full value of the trailer and rental moving equipment if damaged, lost or stolen while in the customers possession. The customer is responsible for any damages that occur after the trailer and rental equipment is delivered to the property until the walk through is complete and the trailer is taken off of the property. Trailer and rental damages will be deducted from the initial deposit and any balance owed will be required within 5 days of the service. An invoice will be sent for the balance amount. Customer cannot remove the trailer under any circumstances. Previous damages to the trailer will be recorded to track any new damages incurred while in the customers possession. Customer have 24 hours s to make a written complaint via email that any new damages was not caused while in their possession. Any complaints sent after 24 hours of the pickup will not be reviewed. If within the 24-hour time frame the complaint will be reviewed but does not mean that the customer is not responsible for the damage. Georges Moving Cleaning Company will respond to the complaint within 24 hours regarding the fault of the damage. If fault is not found Georges Moving Cleaning Company will refund any money withheld from the initial deposit. If fault is found the customer will be responsible to pay the full value within 5 days of the written complaint.  Any damaged, lost or stolen item that are not reported upon pickup will be noted and a fee of $50.00 will be added to the total amount owed.

 

Deposit:

 

A deposit in the amount $50 for project less than $1000 will be due when scheduling self-service. Deposits can be used for damages, cleaning fees or any other balances due after the completion of the service. Deposits will be returned within 5-10 business days of the service depending on the bank.

 

Tailer Parking:

 

Customers are responsible to find ample parking space for the trailer to be stored during self-service. Any tickets or towing fees incurred due to improper parking of the trailer will be deducted from the initial deposit. Customers can request for the trailer to be parked on a driveway, lawn or parking space. Customers will be fully responsible for the trailer once it is parked.

 

Paperwork:

 

Someone must be present the time of delivery to sign all paperwork and confirm trailer parking. Customers must sign paperwork for trailer and rental damage, deposit deduction, trailer parking and any other paperwork applicable for the service. Customer will have an order sheet with the order and scheduling information listed in the trailer the trailer will not be delivered until all the applicable paperwork is signed. All receipts will include the final cost and any deductions or balances that the customer must pay.

Moving Labor:

 

One mover may be provided for one hour per day for $50.00. The mover can provide labor help when loading the trailer. Customer must contact the office if more labor is needed

 

Trailer Loading:

 

Customer need to review and pack the trailer according to the proper weight and safety posters listed inside the trailer. If the trailer is improperly loaded by the customer then the customer will be required to pay for 1 hour of labor cost for one mover to help reload the trailer correctly.

Overnight Storage:

Georges Moving Cleaning Company will provide temporary overnight storage for customers who cannot have the trailer left on their property. Georges Moving Cleaning Company is not responsible for any damages, lost or stolen items once removed from the property. Our trailers will be locked and stored and stored on a private lot until scheduled drop off.

 

Emergency Trailer Removal:

 

Trailer removal outside of scheduled pick up can be scheduled between 7:00 and 8:00pm Monday – Saturday. An additional fee of $150.00 will be applied to the final bill. Emergency pick up will take place between 1-3 hours after scheduled.

Cleaning Fees:

 

Customers are responsible to clean the trailer upon completion. Any debris or trash left inside the trailer will result in a $30.00 cleaning fee deducted from the initial deposit. Any furniture left inside the trailer will result in a $140.00 dumping fee.

 

Discounts:

 

Discounts can be provided at the discretion of a supervisor. Discount will be reflected on the move receipt

Office Hours

 

24/7